Hi guys!

I've been trying to get data off of my Maxisys for client communications. I can not get the thing to print nor can I get a data email out of the Maxisys program.

Where I stand so far for email is:

Internet and network connectivity is confirmed for the Maxisys.

I can successfully send, receive, and sync email from the Maxisys using the supplied email client on the Android home screen.

When I attempt to send a Vehicle History Report, I select Email from the Forward Arrow drop down box on the top right of the Maxisys program screen. I enter the email address and send it. It responds with "Sending failed. Please check the network."

As for the printing issue:

I installed the software that came with the Maxisys on my pc.

When I open the Maxisys Print application, it responds with "Open Adobe PDF Reader failed, please install the Adobe PDF Reader!"

I had version 11 installed at the time of installation. I uninstalled both programs and re-installed them. The same error message was displayed.

I have also downloaded the Maxisys updated PC Suite as well as Adobe Reader 10, and uninstalled/reinstalled both programs a couple of times.

Also, I can ping the Maxisys from my pc successfully.

On the Maxisys, under the Printing Setting, the only option available is "Print via network."

I called the support center. The tech performed a remote desktop protocol session and was unable to resolve either of the issues. I have also sent an email to both of the support email addresses that I have. I have yet to hear back on anything from Autel.

I am using Windows 7 Pro 64-bit. This is about all I can think of to check.

Is this a known current issue? Are there any solutions available? I saw a couple of posts about similar issues from a while back, but can't seem to find any recent or final updates on the issues.

Thanks in advance for any information you guys can provide as to helping out with these two issues. I appreciate it!

Tags: headache , update , software , email , print , trouble , troubleshooting , bangheadonwall , maxisys , pro , problem , error , failure

 Thanks for the reply, Dave!

That's frustrating! Haha!

I assume that you just take a screenshot and forward that to the client? I was hoping for a pretty little pdf package with all of the data stored to magically appear in my customers inbox... :P

Hmm. I will continue to look into the printing thing. I don't see any settings that would directly affect it. Do you know if the program looks for any specific ports to be available?